Also available on
Job Description
📋 Description Develop and deploy advanced ML models to transform customer support experiences. Route and support millions of customers and thousands of staff using ML-driven routing and Build autonomous agents to automate resolution of customer needs and aid decision making. Collaborate with product squads across data, backend, mobile/web, and design teams. Experiment with state-of-the-art techniques including LLMs in a human-in-the-loop system. Work in a fast-moving environment with measurable business impact. 🎯 Requirements Track record delivering production ML models with business impact. Experience shipping deep learning, graph-based, or sequence-based architectures. Strong Python production code experience and SQL; comfortable with Go. Ability to work on ambiguous problems and own end-to-end solutions. Customer-outcome and data-informed decision mindset. Adaptable, curious, and eager to learn new technologies. 🎁 Benefits Relocation assistance to the UK and visa sponsorship available. Role can be based in London or remote with UK distributed work. Flexible hours and a learning budget for training. Comprehensive benefits package; insights on benefits available on our careers page.
