Lead - Workforce Analytics

📋 Description Sutherland is seeking an analytical and business-oriented professional to join us as a Lead - Transform operational data into actionable business insights, develop automated reporting Combine strong reporting with business acumen to influence operational performance through data 🎯 Requirements Bachelor’s degree in Business Administration, Industrial Engineering, Statistics, Economics 2+ years in Workforce Management, Reporting, BI, Analytics within a BPO or Contact Center Advanced Microsoft Excel (Power Query, Pivot Tables, advanced formulas, data modeling). Advanced Power BI development for dashboards and visualization. Strong SQL; relational databases, ETL, data validation. Experience with Power Automate, Python, or R is highly desirable.