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Job Description
📋 Description Provide exceptional customer service via email, chat, and live phone shifts during high inbound Guide customers through Payroll and Taxes products, acting as their advocate. Collect feedback to influence product decisions and roadmap. Resolve inquiries with precision and clear guidance on payroll processing and tax support. Maintain a solution-focused mindset and deliver outstanding service. Collaborate with colleagues across the company to meet evolving customer needs. 🎯 Requirements 1+ years in payroll with understanding of taxes, compliance, filings, wage laws across states; 2+ Customer-focused problem solving and strong communication. Detail-oriented with comfort working with numbers. Tech-savvy: proficient in GSuite and Mac; Salesforce, JIRA, Slack is a bonus. Collaborative team player and proactive self-starter for at least 24 months. Calm under pressure with strong conflict resolution and reliability. 🎁 Benefits Note: The cash compensation range for this role is $19.24 - $22.44 per hour in Phoenix, AZ. Final
