Job Description
📋 Description Provide high-quality customer support via live chat and other channels in English and French. Onboard and train users to maximize platform value. Independently manage inquiries, investigate issues, and deliver solutions. Handle complex technical support cases and collaborate on bug resolution. Support retention, identify risks, and spot upsell opportunities. Collaborate with internal teams to improve knowledge base and workflows. 🎯 Requirements 4+ years in B2B software support, Customer Success, or similar; 5–10 years is a plus. At least 2 years of live chat support experience. Fluency in English and French, written and spoken (advanced level). Strong multi-tasking and priority management skills. Excellent analytical and problem-solving abilities for complex issues. Experience with Level 2 technical support and bug handling. 🎁 Benefits Fully remote position with flexibility to work from the Netherlands. Full-time 40 hours/week. Salary: $1,100 to $1,500 USD per month, with a variable component. 18 vacation days plus public holidays based on residence. Growth opportunities within a growing SaaS startup. International, diverse, customer-focused team.
