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Job Description
📋 Description Oversee day-to-day operations of the support team across phone, email, chat, and appointments. Implement CRM, automation, and knowledge base tooling to boost efficiency and response times. Create dashboards to track performance and surface trends. Share user insights with Product Managers/Designers to inform roadmaps. Collaborate with engineers to identify and escalate high-impact issues. Maintain current internal/external help content with the Product Trainer. 🎯 Requirements Bachelor’s Degree or equivalent experience. 5+ years in technical end-user support; prior management or supervisory experience. Proficiency with TeamViewer, HubSpot CRM, Slack, and Microsoft suite (or equivalents). Experience with consumer OS (Android, iOS, Mac, Windows) and basic product knowledge. Familiarity with FDA/Joint Commission expectations for customer support. 🎁 Benefits Remote work from home with US travel up to 2 times/year for in-person meetings. Competitive salary and comprehensive benefits package. Transparent compensation discussions.
