Technical Support Specialist

📋 Description Own technical and operational processes to keep customers successful Provide fast, friendly support via email, chat, and video Diagnose issues and coordinate with Engineering for fixes Capture feedback and represent the voice of the customer Contribute to Help Center and internal docs Build mastery of Attio features, APIs, and integrations 🎯 Requirements 2+ years in SaaS customer/technical support Experience troubleshooting APIs, AI, CRMs Strong written and verbal communication Customer empathy and proactive problem solving Curiosity, initiative, and collaborative mindset Organized, detail-oriented, reliable 🎁 Benefits Bonus: live phone support or customer workshops is a plus