Customer Success Executive

📋 Description Own and lead the customer’s post-sales transformation for Enterprise accounts. Align ServiceNow offerings to customer goals with executive visibility. Collaborate with Account Executives on pre- and post-sales strategy. Identify risks and develop strategies to realize value. Guide the Customer Success team to achieve KPIs: adoption, health, renewals, satisfaction Foster alignment between customer insights and organizational goals for long-term success. 🎯 Requirements AI Integration & Thought Leadership: leveraging AI to enhance processes and insights. Enterprise SaaS Transformation & Strategic Advisory: lead large-scale transformations. C-Level Presence & Relationship Management: engage senior executives. Leadership Experience: 10+ years in management consulting or similar. Strategic Account Management: manage high-impact, strategic accounts. Cross-Functional Leadership & Collaboration: work across departments with stakeholders. 🎁 Benefits Flexible work personas and distributed workforce options. Opportunity to work with senior executives and drive strategic impact.