Customer Support Specialist

📋 Description Be the friendly, reliable point of contact for members — bookings, account questions, refunds, and Support on-site trainers with occasional urgent requests Communicate exclusively in writing (chat/WhatsApp/email — no phone calls required) Represent the brand's tone in every interaction: warm, down-to-earth, and genuinely helpful 🎯 Requirements Excellent written English Genuine empathy and strong people instincts — read tone and respond warmly Good judgment and comfort making independent decisions Reliability and ownership — remote-first team Comfortable working early mornings, evenings, and/or weekends German is a plus, but not required 🎁 Benefits Fully remote, flexible within coverage windows Growing role with more responsibility over time Supportive, founder-led team