Success Specialist (Customer Experience & Sales)

📋 Description Listen to customer needs and provide the best solutions. Maintain knowledge of Thumbtack products and industry standards. Make at least 55 inbound/outbound calls per day to help jobs get done. Build rapport and anticipate customer needs. Proactively follow up with customers via SMS and/or email. Maintain high performance metrics in revenue, quality, efficiency and CSAT. 🎯 Requirements 1–2 years of customer service with 6+ months sales exposure (BPO/Shared Services preferred). Proven experience in high-volume, revenue-driven sales with quotas. English proficiency. Collaborative attitude to share techniques with the team. Prospecting and pipeline management experience. 🎁 Benefits Equal opportunity employer; diversity supported. Reasonable accommodation for disabilities available. Privacy policy and applicant rights information provided.