Premier Service Advocate (Multi-Channel Support)

📋 Description Maintain knowledge of Thumbtack products after training. Handle 30-40 inbound requests daily across channels. Obsess over customers and professionals to maximize engagement. Meet/exceed monthly productivity, quality, CSAT, and resolution targets. Stay up to date with Thumbtack policies to process refunds and emails. Contribute as a team through coaching, meetings, and company events. 🎯 Requirements Customer-obsessed with a great experience mindset. 2+ years in a customer-service driven role (BPO, shared services). Experience in multi-channel environments (Voice, Chat, Email); voice is a must. Expert de-escalation and conflict resolution skills. Adaptability and resilience for complex interactions and change. Willingness to work all shifts, including weekends and some holidays. 🎁 Benefits Equal opportunity employer; commitment to diversity. Reasonable accommodations available during the application process. Access to Job Applicant Privacy Policy details. We may consider applicants with arrest/conviction records as allowed by law.