Technical Support Engineer

📋 Description Provide chat and voice support to international clients Diagnose and resolve technical issues in a 24/7 global support setting Maintain high productivity in a multi-chat environment Communicate effectively to ensure customer satisfaction Escalate issues as needed while following company policies Strive for 100% customer satisfaction 🎯 Requirements Graduate in any discipline; freshers welcome with strong communication Excellent English communication (spoken and written) Basic to advanced knowledge of computers (software) Working knowledge of internet and networking Typing speed at least 35 wpm with 100% accuracy Familiarity with CRM tools like Salesforce and ServiceNow 🎁 Benefits 5 working days per week and 2 rotational weekly offs Willingness to work in 24 x 7 work environment