Customer Service Specialist - Savings

📋 Description Provide world-class support to Savings customers via in-app chat, email and phone. Collaborate with operations, technology and compliance to achieve growth objectives. Use AI/tech solutions to create optimal customer experience and scalable processes. Own training and use of tools (e.g., Intercom AI) to improve service. Deliver 5-star service 7 days a week with stakeholders. Drive process improvements and optimise resources. 🎯 Requirements Proven experience in customer support or operations in fintech/banking. Comfortable with in-app chat, email and phone via Intercom. Strong written and verbal communication with empathetic, clear service. Skilled in triaging queries to internal teams (e.g., transfers, payments). Experience with Finance to resolve payments, deposits and reconciliation. Ability to follow and improve internal processes while maintaining SLAs. 🎁 Benefits Hybrid work with Central London office 1-2 days per week. Join a mission-driven team helping customers save for homes.