Data Analyst (CX) - Melio

📋 Description Support CX and Payment Ops with data-led decisions. Turn raw data into monthly reviews and headcount planning. Build analytics foundations for the teams. Present findings to senior leaders and the C-suite. Collaborate with Workforce Analyst across time zones. Develop reporting for Payment Ops and staffing models. 🎯 Requirements Sharp analytical skills across multiple departments. Proficient with Tableau and Zendesk Explore. Executive presence for presenting to senior leaders. Solutions-focused, with data-driven recommendations. Precise with numbers; reports influence bonuses. Collaborative across multiple departments. 🎁 Benefits Hybrid NZ-based role with occasional in-person Boost days. Overlap with US colleagues during onboarding. Exposure to senior leadership and strategic decisions. Growth opportunities in a scaling data team.