Technical Support Specialist

📋 Description Configure and maintain payment entities in gateway (merchants, providers). Manage payment methods activation, routing logic, and transaction limits. Set up and test new payment integrations with providers and merchants. Perform functional testing of payment flows (deposit/withdrawal) and processing. Act as Level 2 technical support for the Customer Support team. Investigate issues by analyzing logs, statuses, and system behavior. 🎯 Requirements 2+ years in fintech, payment systems, PSP, acquiring, or payment orchestration. Strong understanding of the payment lifecycle (authorization, capture, refunds, chargebacks). Hands-on experience with payment integrations, gateways, or technical payment operations. Ability to investigate payment issues using logs, Postman, and SQL. Understanding of REST APIs, webhooks, and transaction flows. Experience with L2/L3 technical support or payment operations. 🎁 Benefits Meaningful impact contributing to fintech growth. Career development opportunities and growth. Remote work with full flexibility. Paid time off: 20 days per year plus holidays and sick leave. Private health insurance: €1,000 annual personal coverage. Learning & development budget for conferences and AI tools.