Customer Onboarding Executive (Chinese-speaking)

📋 Description Manage end-to-end onboarding for rated companies via email and phone. Be the main client contact during onboarding; address questions promptly. Conduct meetings to understand needs and establish onboarding plan. Listen, understand, and engage with customers to find solutions. Develop knowledge of the CyberVadis platform, processes, practices. Monitor onboarding progress; ensure milestones and proactive issue resolution. 🎯 Requirements Bachelor's degree in a relevant field or equivalent work experience. Fluent in English and Chinese (a must). Proven experience in customer onboarding or support, preferably in tech. Excellent communication and interpersonal skills to build client relationships. Strong problem-solving skills; identify issues and drive resolution. Proficient in using CRM systems and other software applications. 🎁 Benefits Hybrid/full remote work Flexible working hours Internet and Electricity bill allowance Support with all the necessary office and IT equipment Optional (co-financed) health care upon entry Optional (co-financed) pension insurance after completion of 12 months with the company