Job Description
📋 Description Provide friendly, accurate service via inbound and outbound channels. Actively listen to understand needs; show empathy. Help customers navigate internal processes and resources. Build rapport; deliver a personalized, empathetic experience. Protect PHI and comply with HIPAA in every interaction. Back up other teams when needed. 🎯 Requirements High school diploma or equivalent. 2+ years in healthcare customer service or outbound roles. 1 year in healthcare contact center or outbound environment. Excellent verbal and written English; empathy and communication. CRM proficiency and MS Office; quick learner. Able to work independently and in a team; handle pressure. 🎁 Benefits Work from home: fully remote with equipment provided. Medical, Dental, and Vision plans. 401(k) with 3% employer match. Life and Disability insurance; voluntary Life options. Employee Assistance Program (EAP) and paid time off. Paid parental leave; learning and development resources.
