Technical Account Manager

📋 Description Develop deep relationships with customers (scientists, IT managers, stakeholders) Act as main contact for post-go-live Success Package delivery; manage multiple accounts Proactively partner with CX and sales to optimize Benchling and enable expansion Identify and mitigate risks that could affect customer success (budget, scope, adoption) Lead projects: configure and maintain Benchling tenants and accelerators Proactively maintain and grow product knowledge and service delivery knowledge 🎯 Requirements Active Benchling experience; lead customer-facing engagements BS or MSc in life sciences (Molecular Biology/Biochem/Genetics/Bioengineering) required Experience in a lab or research setting; empathy with scientists Skilled in PM tools: LucidChart, Smartsheets, Jira, Certinia Strong written and verbal communication; connect with scientists and stakeholders Autonomous, proactive; bonus: SQL, API integration, Python 🎁 Benefits Hybrid work arrangement with on-site 3 days per week (Mon/Tue/Thu) Full-time employees outside the U.S. receive region-specific benefits Market-based pay based on skills, experience, and location Benchling is an equal opportunity employer