Travel Support Consultant, US

📋 Description You’ll be the first point of contact for customers via email, calls and live chat. Bring back client feedback to improve products and customer journey. Support reconciliation, ADM management, and training new team members. Build relationships with travellers and travel sellers on the Duffel platform. Act as escalation point for the Outsource Team. May be required to work some weekends. 🎯 Requirements Must be able to work Pacific Time business hours, with some flexibility on shift patterns. At least 3 years experience using a GDS (Travelport/Galileo or Sabre preferred). Strong knowledge of air fares, ticketing, re-issues and refunds. Experience with NDC systems such as Farelogix SPRK, IAG TAP strongly preferred. Ability to think outside-the-box and willingness to go the extra mile. Customer obsessed, you're passionate about delivering exceptional customer service. 🎁 Benefits Ownership of Duffel with employee equity. Personal growth and ownership culture. Inclusive, equal-opportunities employer.