Job Description
📋 Description Own post-onboarding lifecycle for enterprise customers. Embed the platform in the customer's SOPs and culture. Lead business reviews (QBRs/CVRs) and executive briefings. Identify growth opportunities with Retail Partners and AE. Translate data into actionable insights proving value. Build relationships with senior loss prevention stakeholders. 🎯 Requirements Experience in Enterprise CS or SaaS Account Management. Data-driven storyteller; turn engagement data into value. Growth mindset with a commercial focus. Master of Influence; coach adoption without authority. Proactive problem solver; monitor health metrics. Mobile & travel-friendly; able to travel for field meetings. 🎁 Benefits Employee share scheme: own part of the company. Flexibility: healthy work-life balance. Shorter work weeks: Friday afternoons off. Wellness: Wellness Days and up to $500 yearly. Health care plan: medical, dental & vision. Parental leave: 12 weeks birth, 6 weeks non-birth.
