Customer Success Manager (Enterprise Accounts)

📋 Description Manage end-to-end relationship from onboarding through renewal for enterprise accounts. Lead onboarding programs with Solutions Engineering and Support to accelerate adoption. Develop and maintain customer success plans aligned with objectives and risk profiles. Conduct regular check-ins, executive reviews, and strategic planning to drive engagement. Coordinate with Product, Engineering, Support, and Sales to resolve issues. Monitor customer health, identify risks early, and implement proactive mitigation. 🎯 Requirements 3–7 years in Customer Success, Account Management, or post-sales in B2B SaaS. Proven ownership of renewals, retention, and long-term account success. Experience leading onboarding programs and adoption initiatives. Strong communication and presentation skills with exec IT/security leaders. Ability to manage multiple enterprise accounts while maintaining relationships. Proactive problem-solving with cross-functional collaboration. 🎁 Benefits Fully remote position within the United States. Opportunity to work with enterprise customers in a growing technology environment. High ownership over customer success strategy and retention initiatives. Close collaboration with executive leadership and cross-functional teams. Career growth opportunities within a fast-scaling organization. Collaborative, remote-first culture focused on learning and innovation.