Job Description
📋 Description Be the first contact for customers via live chat, email and phone. Resolve queries, troubleshoot issues and deliver positive experiences. Report to the Customer Service Manager and contribute to a growing team. Support Sports Interaction Canada sportsbook and casino operations. 🎯 Requirements Previous customer service, contact centre, gaming or office support experience. Experience interpreting and responding to customer requests. Problem-solving and relationship-building with assigned customers. Comfortable working across multiple systems. Fast typing speed and computer literacy. Proficient in Microsoft Office applications. 🎁 Benefits CAD 41,600–44,000/year, 40 hours weekly. Quarterly performance bonuses up to 10%. Health insurance: premium plan, 80% employer covered after probation. Company-matched private retirement plan after one year. Two paid breaks and a paid lunch hour daily; gym memberships after three months. Full-time schedules with a four on, three off rotation.
