Technical Support Engineer (API)

📋 Description Develop understanding of Duffel’s products and share with customers and internal teams Respond to and escalate technical support requests via email or chat Explain technical concepts clearly so customers can use our products Communicate with customers in a timely, professional, and clear manner Create and maintain product support documentation for self-service Collaborate with technical teams and travel suppliers to resolve customer issues 🎯 Requirements Ability to learn and clearly explain a technical product or concept Strong written communication skills in English Experience delivering high-quality customer support for a technical product or transferable customer-facing role Experience supporting business customers in a B2B environment A professional, approachable communication style and willingness to help others Familiarity with support tools such as Zendesk and Jira 🎁 Benefits Own a share of the company Growth and personal development focus Equal opportunity employer