Senior Customer Success Engineer - API

📋 Description Communicate proactively with strategic customers as their primary contact at Duffel. Manage implementation for selected customers building on Duffel's API tools. Answer product questions and resolve API issues via email, Slack, and Zoom. Maintain deep technical knowledge of the Duffel platform to educate customers. Develop KPIs with each customer to measure and optimize performance. Analyze customers' needs and advise how to use our APIs. 🎯 Requirements Bachelor's degree in data science, analytics, CS or related field. 5+ years in tech support helping enterprise customers use a RESTful API. Experience integrating APIs, debugging integration issues, scripts and SQL queries. Ability to read (and ideally write) code in multiple languages. Strong communication and cross-functional collaboration skills. Comfortable in a fast-moving startup environment. 🎁 Benefits Work From Anywhere Duffel Travel Allowance Generous Parental Leave Sabbatical opportunities Two hybrid days at Shoreditch office plus team socials Competitive package plus equity