Help Desk Support Services Specialist

📋 Description Fielding user communication Completing other non-ticket duties as assigned by Service Desk Management Abiding by Service Desk policy, processes, scheduling and metrics 🎯 Requirements Active Secret Clearance Service/help desk or customer service support Strong written and verbal communication ITIL Foundation, MS Office, help desk software (ServiceNow preferred) Earn ITIL v3 Foundations within 90 days of hire Bachelor's degree required 🎁 Benefits Remote work days Casual attire Bagel Tuesdays Team building events In-office cornhole games