Job Description
📋 Description Own adoption depth from implementation to active usage. Master customer workflows and UX; surface friction. Liaise with Product and Engineering; translate feedback into input. Translate roadmap for non-technical customer leadership. Collaborate with Account Managers to manage customer portfolio. Coordinate onboarding with Solutions, Support, and Marketing. 🎯 Requirements 1–3 years in a customer-facing role with substantive product depth. Autonomous; bring a point of view in customer conversations. Natural translator: explain tech usage to product and roadmap to leadership. Data forward: read dashboards and back up recommendations. Comfortable presenting to executives and internal leaders. Team player; collaborate with AMs, Solutions, Support, and Product. 🎁 Benefits Equity participation in a growing GovTech company. In office (Washington DC). 100% employer-funded medical, dental, and vision insurance. 401(k) with Profit Sharing Plan. Flexible PTO. $500 home office stipend.
