Customer Support Specialist

📋 Description Handle customer technical support cases, investigate and resolve issues, escalate when needed. Communicate with developers, analysts, QA, and engineers to gain FinTech knowledge. Create, review, and maintain tutorials for charting applications usage. Document common support procedures for future reference. Test data integration into new applications and report issues promptly. 🎯 Requirements High level of communication and soft skills English – C1, both spoken and written High-stress tolerance Diligence and ability to respond promptly to tickets/chats Ability to work in an environment with changing context Strong analytical and problem-solving skills 🎁 Benefits Exposure to FinTech and complex trading systems Education and training in FinTech Opportunity to develop technical skills Friendly team and supportive environment