Customer Service Consultant

📋 Description Be the link between merchants and internal teams across channels. Handle onboarding, orders, deliveries, refunds, and other queries. Provide prompt, thorough issue resolution within SLAs. Educate merchants on product usage and benefits. Aim for first contact resolution and high customer satisfaction. 🎯 Requirements Matric/Grade 12 or higher. 1+ years in customer service or call centre. Experience using a CRM tool. Proficient with Outlook, Word, Excel, PowerPoint. Provide world-class customer service. First call resolution. Experience in call centre, customer service, or tech support. 🎁 Benefits Hybrid, remote, and on-site work options. Competitive pay and benefits. Medical aid and group risk contributions. Study leave opportunities. On-demand learning access. Onsite barista coffee when on site.