Customer Success Manager

📋 Description Own post-sale lifecycle: adoption, retention, loyalty, growth. Build trusted advisor relationships with key stakeholders. Drive account growth through upsell, cross-sell, and renewals. Define and execute growth plans aligned with client goals. Collaborate with internal teams to ensure client success. Manage and resolve client issues; collect feedback for improvements. 🎯 Requirements 5+ years in Customer Success/Account Management/CS in SaaS/tech. CRM: Salesforce and HubSpot; CS platforms Gainsight/Totango. Excellent communication; explain tech clearly. Proven ability to build long-term relationships with B2B clients. Analytical mindset; diagnose client pain points. Bachelor's degree; Advanced English proficiency. 🎁 Benefits 100% remote work with LATAM team; coworking options. Competitive salary. Paid time off; sick leave; birthday day off. Team-building activities: coffee breaks, tech talks, after-work events. Refundable annual credit for perks. Growth opportunities and Future Talent network access.