Job Description
📋 Description Inbound call management: handle ~20 daily calls on appointments, billing, service concerns. Scheduling & Dispatch: manage technician schedules in PestRoutes CRM. CRM Administration: enter/update customer records and billing in PestRoutes. Billing Support: follow up on unpaid invoices and recurring billing. Technician Liaison: serve as the link between field techs and customers. Customer Retention: handle cancellations and resolve concerns to maintain service quality. 🎯 Requirements 5–7+ years in customer service/dispatch or office admin (home services preferred). Familiar with PestRoutes CRM and phone systems. Strong organizational skills and attention to detail. Clear, confident English on phone calls. Independent worker; able to manage solo responsibilities. Experience in pest control, HVAC, or home services (nice-to-have).
