Revenues and Benefits Assessor

📋 Description Role can be Office Hybrid or Remote, subject to location. Experience in Revenues processing and Telephony; Civica/NEC systems. Process Housing and Council Tax changes per procedures and KPI targets. Deal directly with customers via letter, email and phone to ensure service delivery. Coach and mentor junior staff; share best practice with team. Maintain knowledge via publications, briefings and external training. 🎯 Requirements Experience using NEC, Academy, or IBS (Civica) Systems. Proven problem solving skills. Strong customer service and communication skills. Working knowledge of Housing Benefits and Council Tax. Delivers under pressure with a flexible approach. IT competent. 🎁 Benefits Private Medical Cover funded by NEC (option to add family members). 25 days paid holiday with the option to buy/sell. 4 x basic salary life assurance cover funded by NEC. Group Pension Plan with employer contributions up to 8.5%. Flexible benefits to suit individual needs. Employee assistance programme.