Lead, Customer Strategy Analytics & Applied AI

📋 Description Lead CS analytics + applied AI end-to-end Design data-backed CS strategy with leadership Build data products and AI workflows Ship analytics and AI integrations to CS and Support Define CS analytics pod priorities and direction Collaborate with Product, Sales, RevOps, CS 🎯 Requirements 5–7+ years in analytics, strategy, or ops Shipped data products, models, or AI systems Claude Code required; SQL/Python a plus Familiar with CS/Support ops Self-sufficient, end-to-end ownership Comfortable with ambiguity; no playbook needed 🎁 Benefits Base salary $190,000 – $210,000 Generous pre-IPO equity package Remote-first workplace Comprehensive health coverage Unlimited PTO Cross-functional, collaborative team