L1 Support Engineer

📋 Description Troubleshoot and support Canvas end users via phone, web, and email. Act as liaison between customers and Level 2 Support. Handle tickets from admins, faculty, staff, and students. Escalate unresolved issues to Level 2 Support. Provide timely updates and documentation in the ticket system. Mentor and assist Level 1 teammates when needed. 🎯 Requirements High school diploma or equivalent. Fluent in English with strong reading, writing, speaking. Strong technical, troubleshooting, analytical abilities. Ability to work independently in a self-directed environment. Thrive in a fast-paced, agile environment requiring critical thinking. Ability to think quickly, communicate positively, and work proactively. 🎁 Benefits Competitive compensation; full-time employees participate in ownership program. Flexible work culture; remote, hybrid and in-office options vary by role/location. Generous time off including local holidays and our Dim the Lights period. Comprehensive wellness programs and mental health support. Learning and development resources including tuition reimbursement. The technology and tools you need to do your best work.