Customer Support Specialist - Bilingual (French/English)

📋 Description Respond quickly to escalated support requests via email, with some phone support. Respond to inquiries on social platforms with timely, empathetic responses. Troubleshoot issues across internal systems with clear guidance and timely resolutions. Handle multiple cases simultaneously with attention to detail and a positive experience. Deliver a customer-first experience in every interaction, building loyalty. Identify, document, and monitor recurring technical issues or bugs. 🎯 Requirements Bilingual: fluent in French and English (required). 2-4 years in customer or technical support in tech/startups. Excellent written communication across customer interactions. Strong troubleshooting across systems; able to work independently. Office or remote work experience with deadlines and projects. Detail-oriented with accurate documentation and processes. 🎁 Benefits Competitive salary and benefits (health, dental, and vision). 100% remote work with flexibility and trust. Mission-driven work reducing food waste and expanding access. Fast-growing, collaborative team with big ambitions. Real opportunities for career growth.