Job Description
📋 Description Own a POS customer portfolio post-go-live for adoption across products. Drive product adoption across Owner Core Online Ordering and POS. Coach customers on in-store growth, loyalty, and app optimization. Conduct value reviews linking usage to MoM growth, conversion, and revenue. Identify churn risk via health signals and engaging at-risk customers. Collaborate cross-functionally with Product, Launch, Support, and Sales to surface insights and growth. 🎯 Requirements 2+ years in CS or AM at POS/restaurant tech Targets: NRR/GRR/retention metrics POS hardware and in-store operations knowledge Churn management and SaaS adoption track record Salesforce, SalesLoft, Notion, Slack expertise B2B2C background in food/hospitality/tech; growth mindset 🎁 Benefits Comprehensive health coverage Remote-first workplace Unlimited PTO and other perks
