Client Success Expert

📋 Description Establish trusted advisor relationship with customers to drive retention and growth. Advocate for client feature requests and coordinate with Product. Oversee adoption, onboarding, training, and best practices to drive value. Collaborate with Sales to onboard new customers and hand over trials. Onboard new clients; conduct quarterly/annual business reviews and renewals. Build Knowledge Base to help customers derive value from Infotelligent. Track and report on key metrics for Customer Adoption and Success. 🎯 Requirements Strong communication, interpersonal, and organizational skills. Customer-centric and empathetic toward customers' needs. Creative thinker; willing to challenge the status quo. Independent with problem solving and get-it-done attitude. 2+ years of experience in customer service. 🎁 Benefits Working hours: 9 AM - 6 PM EST.