Job Description
📋 Description Lead and motivate a team of customer service reps Monitor KPIs and service metrics for improvement Develop and implement customer service policies Handle escalated inquiries and resolve complex issues Collaborate with product and operations to improve journey Provide regular team performance reports 🎯 Requirements 3+ years of customer service management or supervisory experience Strong leadership, coaching, and conflict-resolution skills Excellent communication and interpersonal abilities Proven track record of improving customer satisfaction and efficiency Experience with CRM and support software (Zendesk, Salesforce, HubSpot) 🎁 Benefits Competitive salary and benefits Growth opportunities in a supportive, team-oriented culture A chance to make a real impact on the customer experience
