Customer Support Analyst - 24/7 support

📋 Description Acts as first contact; triages incidents and requests. Follows incident, problem, and service management processes. Responds to tickets per SLAs; provides workarounds or closes tickets. Proficient with support tools: Email-to-Case, Chat, Phone, Tickets. Guides customers through Litmus Edge configurations; escalate when needed. Supports 24/7 coverage; rotating shifts and may include weekends/holidays. 🎯 Requirements 3+ years in customer support, manufacturing domain preferred. 3+ years IT experience: OS, databases, cloud, security, networking. 3+ years with industrial equipment: PLCs, SCADA, sensors. 1+ years with MQTT, Docker, VMware, OPC UA. Strong troubleshooting and problem-solving skills. Clear communication; manage escalations under tight SLAs. 🎁 Benefits Collaborative, curious, low-ego culture. Ownership, visibility, and impact as we scale. Work with experienced operators, engineers, and leaders. Fast-moving, growth-oriented environment.