Customer Experience Representative (Onsite)

📋 Description Responds to customer inquiries via phone, email, and CX chat groups with solutions. Manages high volumes of inbound/outbound calls on testing status and results. Resolves issues to meet SLAs and ensure customer satisfaction. Maintains accurate records of customer interactions and transactions. Escalates concerns to appropriate resource and notifies management of trends. Helps customers use and maximize itel’s products and services. 🎯 Requirements High school diploma or equivalent At least one year of customer service experience Organized and detail oriented Ability to remain composed and professional in a fast-paced environment Strong time management and decision-making skills Proficient with Microsoft Office Suite or related software 🎁 Benefits Fast-paced, craft-focused culture Inclusive and supportive culture Safe environment with a sense of belonging Onsite role in Jacksonville, FL