Customer Success Consultant

📋 Description Onboard new customers and ensure a smooth setup Understand merchant needs and recommend Fygaro solutions Drive product adoption across payments, links, shops, and vPOS Proactively identify opportunities to improve customer performance and retention Handle inquiries via video, chat, email, and WhatsApp with speed and clarity 🎯 Requirements 1-3 years in CS, Support, or Consulting (SaaS/fintech a plus) Strong communication: clear, friendly, solution-oriented Explain technical concepts in simple terms Highly organized; manage multiple clients Proactive mindset; prevent problems before they occur Spanish and English proficiency required 🎁 Benefits Bonus points for payments, eCommerce, or POS experience Familiarity with CRM/helpdesk or chat platforms (Zendesk, HubSpot) Experience working with SMBs or entrepreneurs Fast-growing fintech operating in 35+ markets High ownership and day-one impact