Customer Success Engineer II (Cloud / Storage / Compute / Identity) - UK Remote

📋 Description Troubleshoot Qumulo on-prem and cloud file systems, including infra and perms issues Prioritize and drive resolution for escalated cloud and on-prem issues Collaborate with sales, product, and engineering to resolve issues quickly Provide feedback to engineering/product on gaps, esp. cloud offerings Mentor peers on complex issues and expand cloud skills Grow knowledge of cloud technologies continually 🎯 Requirements Multilingual with English as primary customer support language Excellent written and verbal communication skills Strong problem-solving in a fast-paced environment Working knowledge of cloud compute, storage, networking, and identity management Familiarity with Linux and Windows operating systems 5-7 years customer-facing experience, incl 1-3 years cloud troubleshooting 🎁 Benefits Remote work in the UK Equal Opportunity Employer Applicant privacy policy available