Job Description
📋 Description Lead onboarding for new customers into production workflows Own issue resolution and data-driven troubleshooting Diagnose issues by tracing data across systems Drive issues to resolution with minimal escalation Deliver practical, workflow-focused training for real use cases Create clear documentation for customers and internal teams 🎯 Requirements Experience in a customer-facing SaaS role Able to diagnose and resolve complex data/workflow issues Hands-on data skills: Excel, SQL, APIs Strong problem-solving skills with ownership Excellent written and verbal communication Preferred: energy sector experience, pricing/billing/commissions, Zendesk, and process improvements 🎁 Benefits Work from home with occasional marketing trips Health insurance paid for employee PTO: 3 weeks + holidays End-of-year performance bonus Dynamic, collaborative team culture Growth and professional development opportunities
