Director, Customer Success

📋 Description Lead the CX strategy for mid-market and upmarket segments. Manage multiple CS managers and frontline leaders. Align with Sales, Product, Support, RevOps to drive retention and expansion. Build a scalable operating model for mid-market and upmarket. Drive proactive risk management and monitor customer health to prevent churn. Own business rhythms: forecasts, risk reviews, exec updates. 🎯 Requirements +10 years in CS leadership in SaaS/fintech/tech with retention track record. Strong people leadership and coaching of frontline managers. Experience managing mid-market/upmarket portfolios with commercial judgement. Data-driven with metrics, forecasts, and portfolio insights. Executive presence and strong internal/external communication. Comfort operating across strategy and execution; hands-on when needed. 🎁 Benefits Your own Pleo card (no out-of-pocket spending) Comprehensive private healthcare (Vitality/Alan/Médis) 25 days of holiday + public holidays Hybrid and fully remote working options Paid parental leave