Job Description
📋 Description Respond to inbound customer tickets, emails, live chats, and calls Handle call-back enquiries Participate in proactive customer campaigns (surveys, product launches) Communicate with pharmacies on queries or issues Assist internal stakeholders with Customer Service tasks 🎯 Requirements 3+ years in customer service; healthcare or AU-based helpful Strong English skills (verbal and written) Strong tech skills; able to learn multiple systems (Hubspot, Front) Attention to detail Problem solving with customers and identifying issues to resolve Ability to work independently and in a team 🎁 Benefits 100% Remote Work 13th Month Pay Healthcare (HMO) Comprehensive Fringe Benefits package Paid Service Incentive Leave (SIL) Free Learning and Development Programs
