Job Description
📋 Description Act as product liaison; proactively respond to advanced technical support questions. Collaborate with Product and Cloud Ops to align on product needs. Develop field support processes to accelerate escalation and debugging. Reduce escalations by implementing effective triage and resolution techniques. Provide on-site training in maintenance and operation of UAS. Troubleshoot UAS C2 and Cloud networking across enterprise and IoT. 🎯 Requirements At least 3 years of civilian, law enforcement, or military UAS ops and flight experience. Experience in operational/technical or customer-facing field support roles. Flexible hours including after-hours and weekend support on rotation or as-needed basis. Assertive self-starter with strong interpersonal and written communication skills. Proficient in onsite real-time troubleshooting; triage and escalation workflows. Experience with CRMs (Salesforce and Jira) is a plus. 🎁 Benefits Equity in stock options. Health insurance plans. Paid vacation, sick leave, and holidays. 401K savings plan. Relocation assistance may be provided.
