Strategic Customer Success Manager - Italian Speaking

📋 Description Focus on Italian accounts in Europe, building strong client relationships. Drive growth by turning clients into happy Synthesia users. Educate clients on new video-content workflows and onboarding. Engage in business and technical conversations with executives. Manage a Book of Business with KPIs and growth opportunities. Collaborate with sales to create a cohesive onboarding experience. 🎯 Requirements Customer-facing CS/Account/Technical Account Management experience in B2B SaaS. Experience managing a Book of Business with KPIs. Forecasting, risk management and identifying growth opportunities. Establish trusted advisor relationships and drive value from Synthesia. Onboard new clients and build key relationships early. Fluent in Italian and English; based in Europe, remote allowed. 🎁 Benefits Hybrid setting Competitive salary + stock options Paid parental leave (16 weeks primary, 5 weeks secondary) 25 days annual leave + public holidays Private Medical Insurance incl. mental health, dental & vision Career growth opportunities