Job Description
📋 Description Drive time-to-value from contract to production certification. Lead activation from go-live to scalable value realization. Own the activation cadence and proactive customer updates. Build the founding CSM playbook and activation framework. Collaborate with SAM and COO in a cross-functional pod. 🎯 Requirements Owned enterprise customer success at a technical product company. Managed multi-stakeholder alignment in Fortune 500 accounts. Deep understanding of data pipelines and insurance data science needs. Clear executive-level communication and QBR storytelling. High-urgency operator who drives go-live and activation at scale. 🎁 Benefits Strong compensation and equity packages. Brand-new MacBook and equipment provided. Top-tier health and dental benefits with HSA. Personal spending account for development and wellness. Four weeks of paid time off plus holidays. In-person office in downtown Toronto.
