Senior Customer Success Manager

📋 Description Manage a mid-market portfolio to drive retention and growth. Oversee onboarding, adoption, renewal, and expansion with Sales. Use Salesforce to maintain account intelligence and inform strategy. Serve as trusted advisor, promoting customer advocacy. 🎯 Requirements 5+ years in customer success, consulting, or pre-sales in SaaS. Ability to map customer business processes to product capabilities. Data-driven, with negotiation and decision-making skills. Proficiency in Salesforce and Microsoft Office. Bachelor's degree required. 🎁 Benefits Flexible time off plus four YOU days per year. Company volunteering days sponsored. Generous parental leave policies. Work from Overseas Policy for approved cities. Discounted private health insurance plans. Monthly wellbeing and technology allowance.