Job Description
📋 Description Primary phone-based customer support and issue resolution Troubleshoot technical issues for POS systems and peripherals Guide clients through setup, updates, and daily use of the platform Log interactions in CRM/ticketing systems Escalate complex cases to Tier 2 with documentation Identify recurring issues and share insights to improve processes 🎯 Requirements Night shift availability (22:00–06:00 PL time) Hybrid work: Kraków office 3 days / 2 days remote after probation Willingness to work weekends and public holidays 1–3 years of professional experience in customer success, call center, or related roles Fluent Polish and strong English communication Foundational troubleshooting and analytical skills for software/hardware 🎁 Benefits Competitive pay: 6600-9800 PLN gross on CoE (+ bonus) Fully paid private healthcare in LuxMed Laptop and essential work equipment provided Modern office in Kraków city centre; relocation package within Poland Access to Worksmile platform with monthly top-up Company parties and social activities
