Customer Support Quality Manager

📋 Description Manage a team of customer support executives Train them in best practices Ensure all tickets meet SLA Develop new training modules Use online software to answer questions via email and chat Solve problems creatively 🎯 Requirements Excellent written communication skills Strong sense of empathy Experience with web-based customer support tools Humor is a plus Experience with SaaS 3+ years in customer support 🎁 Benefits Remote position Expected hourly rate Hours per week available Timezone and availability schedule How soon you can get started Any additional skills to know about