Call Center Member Advisor

📋 Description Assist members on access, billing, enrollment, updates, and cancellations—retention. Use product knowledge to educate members on IDIQ services and value. Practice active listening and empathetic communication. Apply de-escalation strategies to manage escalated interactions. Manage high-volume calls while navigating internal systems. Identify opportunities to tailor service packages and pricing. 🎯 Requirements Two years in a high-volume call center with phone CS. Experience handling high volumes with accuracy across systems. Familiar with credit reporting services a plus. Proficient with Microsoft Office; Chrome/Firefox. Strong telephonic and electronic communication skills. Willing to learn, take coaching, and adapt to sales processes. 🎁 Benefits Medical: 100% for employees, 50% for dependents. Dental: 50% for employees and dependents. Vision: 50% for employees and dependents. Life insurance: $25,000 company paid. Short- and long-term disability. 11 paid holidays and 401(k) with employer match.